FAQ | Shuzi Jewelry

YOUR QUESTIONS ANSWERED

 

We accept refunds and exchanges according to the following conditions. The purchasing customer is eligible to receive a full refund within 24 hours of the purchase, provided that no damage has been done to the product. After 24 hours of the purchase the customer may receive a monetary credit based on the amount of the purchase they made.
Canceling the order prior to shipping will not result in an additional charge. The customer will be refunded the money paid for the transaction, including shipping charges. A monetary credit will be deducted in accordance with what is stated in the law.
In the case where the order is cancelled after the product has been shipped, a full monetary credit will be refunded to the customer with the shipping cost deducted from the refund. The credit will be granted provided that the item is returned without use and/or defect and/or damaged. If the product is returned not as stated in this section, the customer will not be credited (not a monetary credit or a credit voucher) for the value of the purchase.

If the product is returned within two weeks from the time of purchase, the customer will receive a credit voucher for purchase on the site.
The unused item must be returned in its original packaging within 14 days of receipt.
Eligibility for a financial credit is conditional on a period of up to one month (at the latest) from the date of execution of the credit/PayPal transaction.
No monetary credit will be given for unpaid items, such as promotions or gifts.

+972-526936963

Pardes Hanna Karkur & Tel Aviv

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